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** All Fields Required ** |
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Level 1 - Total loss of ability to generate
revenue, usually accompanies a hardware failure.
Average response time: 30 minutes
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Level 2 - One or more modules have been
rendered unusable, usually register or update errors.
Average response time: 1 hour
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Level 3 - All modules are functional, some information
might appear inconsistent, or recurring errors in a
non-critical area, such as non-register reports or
inquiries
Average response time : 2 hours
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Level 4 - Status, availability, or administrative
questions.
Average response time : 4 hours |
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